Zip Business's complaints policy

We aim to give you the best possible service at all times. However, should you feel that you have reason to complain, please get in touch so we can put things right. Your complaint will be handled sensitively. Lodging a complaint will not affect any future credit applications you make to Zip Business.

How to make a complaint

To submit a formal complaint to us, please fill in the form below. We will make an initial response to your complaint by email or phone, within two working days.

    Zip Business is a member of the Financial Dispute Resolution Service. In the unlikely event you wish to make a complaint about us, or are unhappy with how we have handled your complaint, please contact the FDRS. Learn more: http://www.fdr.org.nz/